We ship via USPS, FedEx or UPS. All orders are processed within 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday – Friday. Remember, weather delays can occur but be sure that our team is dedicated to getting your shipment out ASAP. Expedited shipping order cut off time is 1pm EST for same day shipping. We ship to all 50 US States. Please note, states and territories outside the contiguous US do not qualify for free shipping. We do not ship to any other US territories, mail-forwarding or freight forwarding services.
Free shipping applies for orders totaling $19.95 or more after all discounts or promotions have been applied to the cart.
Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns of packages within 365 days of the sale date. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product or purchases made outside of fairytaleshaircare.com.
All return credits and refunds are processed within approximately 7-10 days upon arrival at our distribution center. Customer is responsible for return shipping fees.