What allergens are TBH Kids products free from?
TBH Kids products are free of gluten, tree nut / peanut, soy and dairy. Our natural products contain no animal biproducts.
Can I mix and match the facial products?
Absolutely! You can build your own natural skin care routine. Use the Gentle Face Wash along with Spot Wipes. Mix in the Spot Wash once or twice a week or when your skin is feeling oily. Keeping the Gentle Wipes in your backpack or sports bag is also a great idea!
Should I shampoo every day?
NO! Shampooing every day will strip your hair of the natural oils it needs to stay healthy. Your scalp will also produce more oil in your scalp if you wash it too often. It may sound counterintuitive but washing every day will make your hair oilier.
Can I use the natural deodorant more than one time a day?
You sure can! Keep one in your backpack and give a swipe whenever you feel you need it.
How long will my TBH Kids natural products last?
From the time you buy it, if left unopen, you have roughly 3 years to use it. Once you open, it you should finish it within 12 months. Nothing bad will happen after that it just won’t be as effective.
Do you offer samples?
We put samples in every package we send! Right now, we only samples of shampoo and conditioner, but we are working on more.
What if I want to try the products before I buy them?
We get it. Sometimes you try something you just don’t love it. Then what? We offer a 365-day guarantee on all our products. Don’t like what you bought? Reach out to firstname.lastname@example.org and we will send you a new product to try. Want to try shampoo and conditioner before you buy? Just send us an email with your name and address and we will get a couple out to you.
How long will it take until my order arrives?
We try and ship within 48 hours of order receipt. If you order on a Friday, your order won’t go out until Monday. Otherwise you should get your tracking within a day or so. We ship all our packages USPS priority which is a 2-3 day shipping window.
Why don’t you offer coupons?
We find that offering rewards is a way better way for our customers to save money. Sign up is free and you will start earning trophies right away. One hundred trophies = $10 off your next purchase, or save them for a bigger discount. Once you sign up for rewards you will also be invited to special member only sales and promotions. BTW, your trophies never expire.
Is your natural body wash ok for boys and girls?
Sure is! We put a special emphasis on making sure the scent is perfect for guys or girls. The natural body lotion is great too btw, and yes boys can use it!
How to TBH Kids subscriptions work?
If there’s a product you really like and would like to save time and money, you can sign up to have the product automatically shipped in a specified delivery cycle – 30, 60, or 90 days. This option can be found right on the individual product page. Three days before your next shipment is scheduled, you will receive an email or text reminder with a Manage Subscription link that gives you full control over your subscription. You can change your subscription product, pause or cancel your subscription, or just skip that shipment.
How can I adjust my delivery date, skip a shipment, or cancel by subscription?
Are your shipments coming too fast, or too slow? No problem there are two simple ways to make adjustments! Three days before your next shipment is scheduled, you will receive an email or text reminder with a Manage Subscription link that gives you full control over your subscription. You can change your subscription product, pause or cancel your subscription, or just skip that shipment.
How do I change my subscription delivery address, contact or payment information?
Head over to www.tbhkids.com and click the "Log In" button at the top of our home screen. Select Manage Subscription. From there you can click either of these buttons to make adjustments, Change Shipping Address, Edit My Payment, or Update Email or Phone.
I forgot my subscription signup email to log in.
If you forgot which email is associated with your account, contact us at email@example.com and let us know the name, phone number and shipping address associated with your account. We'll be happy to help you log in and start managing your account!
Do I need a password to access my subscription account?
If you click the Manage Subscription button in your reminder emails, it will take you directly to your subscription dashboard and ask to email or text you a code. Once you put the code in, you can then access your subscriptions. So, no password required. *Make sure to check your spam folder as sometimes the security code will end up there.
Why am I being charged for shipping on my subscription orders?
The minimum order for free shipping is $19.95. If an individual subscription total is below that threshold, then a shipping charge is automatically applied. To avoid this charge, check out our assortment of product Kits (Shampoo/Conditioner/Spray) which may help you meet the minimum and offer additional savings.