Shipping & Returns

Shipping Policy

We ship via UPS and FedEx. P.O. Box orders are shipped via USPS. All orders received by 3:00 EST Monday-Friday are usually shipped that day. Certain exceptions apply and Fairy Tales Hair Care cannot be held responsible for any weather related delays, holiday closing, etc.

Expedited shipping order cut off time is 1 p.m. EST.
*At this time we are unable to ship orders to Canada.
*FREE STANDARD SHIPPING not available for Hawaii orders

Shipping rates are based on total order product weight and standard shipping zones based on being shipping from New Jersey state.

Return Policy

Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns of packages within 365 days of the sale date. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product or purchases made outside of fairytaleshaircare.com.

All return credits and refunds are processed within approximately 7-10 days upon arrival at our distribution center. Customer is responsible for return shipping fees.

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